Student Complaint Form

Who Can Complete this Form?

An individual who is currently enrolled full-time or part-time as an undergraduate or graduate at Stephens College, or was enrolled at the College within the previous academic year when the underlying facts and circumstances of the complaint first occurred.

Parents, relatives employer, agents and other persons acting for or on behalf of a Student are not Students within the meaning of this Policy and may not utilize this reporting procedure.

Please read the entire Student Complaint Reporting Policy before filling out this form, and note that the form is NOT to be used for ADA (Americans with Disabilities Act) grievances, Title IX reporting (sex- and gender-based discrimination and harassment), diversity, equity and inclusion concerns (or any other form of discrimination complaints). For any of the above, please submit and Equal Opportunity Harassment and Nondiscrimination Incident Report.

For grade appeals, see Academic Appeals: Grade Appeals in your Curriculum Catalog.

Please attempt an informal resolution before proceeding further.

Whom Should I contact to seek an informal resolution?

Academic (e.g., in-seat and online courses, programs, faculty members)

First seek to resolve the matter with the faculty member if your concern involves a Stephens instructor. Then, if unresolved, please contact your Dean. If still unresolved, take the issue to the Vice President of Academic Affairs: academicaffairs@stephens.edu, (573) 876-7213, Ext. 4213.

Please note there is a formal process in place for a grade appeal. See Academic Grade Appeals in the course catalog to follow the correct protocol.

Accounting/Financial Aid (e.g., billing, student IDs, scholarships, work study)

Please first contact Accounting (206 Lela Raney Wood Hall) for billing and payment issues: accounting@stephens.edu, (573) 876-7105, Ext. 4105.

Contact Financial Aid (216 Lela Raney Wood Hall) for issues related to your financial aid/scholarships or work study: finaid@stephens.edu, (573) 876-7106, Ext. 4106.

Advising/Registration (e.g., degree planning, course schedule, registration)

Please first contact your adviser for concerns regarding your degree planning or course scheduling.

Contact the Registrar’s Office (248 Lela Raney Wood Hall) for registration issues: registrar@stephens.edu, (573) 876-7277, Ext. 4472.

Campus Dining (excludes meal plans)

Please first contact the Director of Dining Services: dining@stephens.edu, (573) 876-7162, Ext. 4162.

Career and Professional Development (e.g., internships)

Please first contact the Center for Career and Professional Development (306 Lela Raney Wood Hall): career@stephens.edu, (573) 876-7101, Ext. 4101.

Counseling

Please first contact the Director of Counseling: counselingcenter@stephens.edu, (573) 876-7157, Ext. 4157.

Facilities/Grounds Maintenance (including building maintenance in residence halls)

Please first contact Facilities (106 Willis Ave.): facilities@stephens.edu, (573) 876-7171, Ext. 4171.

Information + Technology Services (e.g., internet connectivity, printing, copying)

Please first contact I+TS (8 Helis Communication Center) by submitting a HelpDesk ticket, emailing helpdesk@stephens.edu, or calling (573) 876-2381, Ext. 4381.

Security (e.g., campus safety, crime, parking)

Please first contact Security (Tower Hall, lower level): security@stephens.edu, (573) 876-7299.

Student Experience

For complaints regarding health services, inappropriate student behavior, programming/campus events and residential living concerns (e.g., pets, roommates, meal plans), please first contact Student Experience (Stamper Commons): studentlife@stephens.edu, (573) 876-7212, Ext. 4212.

Other (issues not listed above)

Email studentcomplaint@stephens.edu.

Student Complaint Form Instructions

This form is to be used ONLY BY STUDENTS to submit a formal complaint when they have been unable to satisfactorily resolve an issue with the faculty, staff, student or others involved.

  1. Select the appropriate area based on the nature of your complaint.
  2. Complete all fields so your complaint may be directed to the proper College officials.
  3. Complete the electronic signature checkbox.
  4. Print the form for your records (you will also receive a copy of your response via email).
  5. Submit the form.

Note: Complaints cannot be submitted anonymously.